Information Technology

IT Lab Administrator

South San Francisco, California, United States

The IT Lab Administrator will oversee day-to-day support needs for bench scientists on the Therapeutics discovery team and administration of all company desktop and laptop computers at our South San Francisco site. Duties will include troubleshooting and maintaining Windows-based lab computers, Mac OS X and Windows end user workstations, troubleshooting and maintaining lab applications, and on-boarding new lab instrumentation. The ideal candidate will also serve as a general technical resource, assisting IT Management with a variety of technical elements related to IT projects.

Who we are
Since 2006, 23andMe’s mission has been to help people access, understand, and benefit from the human genome.  We are a group of passionate individuals pushing the boundaries of what’s possible to help turn genetic insight into better health and personal understanding.

What you'll do

  • Act as point of contact for IT-related issues for the Therapeutics team
  • Provide technical support to company and lab computers
  • Coordinate IT requirement gathering and implementation for hardware, instruments, software and infrastructure which are unique to Therapeutics team
  • Perform instrument software configuration and updates as required by instrument manufacturers
  • Provide technical assistance and support to end users
  • Provide A/V and meeting technology support
  • Support users of electronic laboratory notebook (ELN) and laboratory information management systems (LIMS)
  • Assist lab teams with support of internal web sites, network file share directory structure and content of file systems
  • Perform new hire setups, including computer build and desk setup
  • Maintain IT ticketing queue. Close tickets within the company SLA

What you'll bring

  • Excellent problem solver. Able to quickly diagnose IT related issues and have the ability to use resources on the Internet to discover solutions
  • Experience with Windows Active Directory
  • Familiar with centralized client management systems
  • Significant knowledge of a broad range of Mac OS X and Windows based applications
  • Working knowledge of basic Linux/Unix systems
  • Working knowledge of networking
  • Highly organized, proactive and able to work independently in a fast-paced environment
  • Exceptional communication skills with the ability to communicate clearly and effectively to both technical and non-technical end users
  • Excellent customer service skills. Must be adept with interacting with all levels of the organization
  • Able to manage multiple projects and prioritize tasks in a fast-paced environment
  • Bonus points if you bring working knowledge of Network Appliances (NetApp filer), Unix and Powershell scripting, Virtualization (OpenVZ, VMWare), Amazon Web Service (AWS) and/or experience as a lab scientist.

About Us
23andMe, Inc. is the leading consumer genetics and research company. Our mission is to help people access, understand and benefit from the human genome. The company was named by MIT Technology Review to its “50 Smartest Companies, 2017” list, and named one of Fast Company’s “25 Brands That Matter Now, 2017”. 23andMe has over 5 million customers worldwide, with ~85 percent of customers consented to participate in research. 23andMe is located in Mountain View, CA. More information is available at www.23andMe.com.

At 23andMe, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at accommodations-ext@23andme.com. 23andMe will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: 23andMe does not accept agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you.

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