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Full Privacy Statement

What you should know about privacy at 23andMe

At 23andMe, Privacy is in our DNA.

This Privacy Statement applies to all websites owned and operated by 23andMe, including www.23andme.com, and any other websites, pages, features, or content we own or operate, and to your use of the 23andMe mobile app and any related Services.

To keep things simple, we use the same terms here as in our Terms of Service. We’ll let you know in this Privacy Statement if we have a new or different definition for a term. You should read our entire Privacy Statement, but if you only have a few minutes you can take a look at this privacy summary.

Once you submit your sample...

Here are the privacy choices you have along the way

Account
deletion

You can delete your 23andMe account any time. If you do, we will automatically opt you out of Research and discard your sample. Keep in mind this process cannot be cancelled or reversed.

2-Factor
Authentication

You create your online account and password, which is protected with 2-factor authentifications.

Storing your
sample

You can choose to have your sample stored. If not, no problem. It will be securely destroyed after the laboratory completes its work. Note, a discard choice cannot be reversed.

Sharing
features

You decide whether you want to participate in our sharing features, like DNA Relatives or Your Connections.

Participate in
Research

If you choose to participate in research, your deidentified data will be pooled with data from other participants. You can opt-out at any time.

Account
deletion

You can delete your 23andMe account any time. If you do, we will automatically opt you out of Research and discard your sample. Keep in mind this process cannot be cancelled or reversed.

2-Factor
Authentication

You create your online account and password, which is protected with 2-factor authentifications.

Storing your
sample

You can choose to have your sample stored. If not, no problem. It will be securely destroyed after the laboratory completes its work. Note, a discard choice cannot be reversed.

Sharing
features

You decide whether you want to participate in our sharing features, like DNA Relatives or Your Connections.

Participate in
Research

If you choose to participate in research, your deidentified data will be pooled with data from other participants. You can opt-out at any time.

Account
deletion

You can delete your 23andMe account any time. If you do, we will automatically opt you out of Research and discard your sample. Keep in mind this process cannot be cancelled or reversed.

Quick links

US Privacy
How we use information
Cookie Policy
EEA, UK and Switzerland Privacy Notice
Transparency Report
Full Privacy Statement
“We believe it's our responsibility to provide a safe place for people to explore their DNA. Our commitment to privacy is built on a foundation of transparency and choice — our customers know that they are always in control of their data."
– Jacquie Haggarty –
Vice President, General Counsel, and Privacy Officer

Contact

If you have questions about this Privacy Statement, or have a complaint or inquiry, please email 23andMe's Privacy Administrator at privacy@23andme.com, call us at 1.800.239.5230, or send a letter to:

Privacy Administrator
23andMe, Inc.
349 Oyster Point Blvd
South San Francisco, CA 94080

Last Updated: December 14, 2022.
Read the previous version

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