Quality Assurance

Sr. Quality Associate, Computer System Validation

Mountain View, California, United States

In this role as a Senior Quality Associate, Computer System Validation (CSV), you will be an integral member of the Quality Assurance team whose primary role is to ensure that quality system requirements in relation to software and computer system validation are effectively established and maintained in accordance with 21 CFR 820, ISO 13485, 21 CFR Part 11, IEC 62304 and other regulations and guidance as applicable.

The ideal candidate possesses a broad base of experience and a high level of technical depth applicable to medical device software design and computer system validation.  In this role, you are an advocate for quality and support best quality management and quality design practices.  You will work with development teams to encourage agile design concepts in an engaging and positive way.

Who we are

Since 2006, 23andMe’s mission has been to help people access, understand, and benefit from the human genome.  We are a group of passionate individuals pushing the boundaries of what’s possible to help turn genetic insight into better health and personal understanding.

What You'll Do

  • Lead the strategic development, implementation, application, and continuous improvement of 23andMe regulated IT Systems and medical device software.  
  • Ensure 23andMe systems are compliant with regulations, including FDA, EU Annex 11, and other IT related compliance regulations.
  • Keep abreast of the evolving regulatory policy and industry best practices related to regulated software and IT Systems.
  • Partner with Management on quality planning (both short term and long term) supporting and providing diagnosis of quality problems (both internal and external), corrective and preventive action (CAPA) programs and continuous improvement programs.
  • Identify compliance gaps and trends and develop and execute strategies to close gaps in an efficient, technical, and compliant manner to improve overall quality performances.
  • Participate in the development, implementation, and maintenance of the quality system and ensures compliance with all company policies and procedures.
  • Review off the shelf software, software development tools and software systems used in quality processes to determine appropriate validation requirements.
  • Provide QA input to author, review and finalize quality-related documentation.
  • Provide oversight and approvals of risk assessments related to IT systems and platforms.
  • Collaborate with functional areas to establish and update metrics that are reported to leadership that highlights risks and key opportunities for continuous quality improvement.
  • Facilitate effective cross-functional communication, alignment, collaboration and execution on IT and software quality-related objectives, plans, and priorities.
  • Partner with project managers to establish work scheduling plans in support of project schedules.
  • Perform other related duties as assigned.
  • Travel 0-10%. 

We hope you bring


  • A Bachelor’s degree in Computer Science, Software Engineering, Genetics, Genomics, Molecular Biology or related area of study. Advanced degree is a plus.
  • Outstanding communication, presentation and interpersonal skills working within all levels of the organization
  • Ability to prioritize and multi-task
  • Able to work independently with minimum supervision
  • Excellent teamwork skills and the ability to interface effectively with a wide range of stakeholders
  • Flexibility to support changing assignments and priorities in an independent and reliable manner while maintaining a positive and collaborative attitude
  • Knowledge of computer programming in Python, C++, Ruby, Perl or Java a plus.

Additional requirements:

  • Strong communication skills
  • Friendly, flexible and a team player
  • Innovative thinker and problem solver
  • Outstanding commitment to customer service and quality
  • Independent, proactive and self-driven with a can-do attitude
  • 6 sigma Yellow or Green belt certification a plus

About Us

23andMe, Inc. is the leading consumer genetics and research company. Our mission is to help people access, understand and benefit from the human genome. The company was named by MIT Technology Review to its “50 Smartest Companies, 2017” list, and named one of Fast Company’s “25 Brands That Matter Now, 2017”. 23andMe has over 5 million customers worldwide, with ~85 percent of customers consented to participate in research. 23andMe is located in Mountain View, CA. More information is available at www.23andMe.com.

At 23andMe, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at accommodations-ext@23andme.com. 23andMe will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: 23andMe does not accept agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you.