In order for your refund to be processed, you must
return the saliva collection kit, which has a pre-paid shipping label affixed
to the bottom of the box, to the laboratory within thirty (30) days of the date
on which you request a refund.
For kits purchased in the United States from an authorized third party retailer, kit return to
23andMe is not required; 23andMe will only refund the fees paid directly to 23andMe. Please consult
the retailer's refund policy to determine if your kit is eligible to receive a refund.