Updated February 19, 2015: 23andMe provides ancestry-related genetic reports and uninterpreted raw genetic data only. We intend to add some health-related genetic reports in the future once we have a comprehensive product offering. At this time, we do not know which health reports might be available or when they might be available. For more information, please go to the health page. Close Alert

23andMeProvider

Welcome to our Healthcare Provider Program.

Rapid advances in biotechnology and genomics are ushering us into the era of personalized medicine and creating a paradigm shift in patient care. Personal genomic information is becoming widely accessible and more affordable for everyone; Your resource for personal genomics. it is increasingly utilized to inform healthcare. This trend promises to change the current practice of medicine and accelerate the pace of research and our understanding of the role genetics plays in healthcare.

In order to help prepare clinicians for this new era, the 23andMe Healthcare Provider Program is offering complimentary Personal Genome Service® (PGS) to registered providers, helping them stay current in the field of personal genomics, and providing useful resources to integrate personal genomics into clinical care.

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Become a registered provider.

  1. Complete our registration form.
  2. Once verified, you will receive a complimentary PGS® kit* and your provider URL (ex. 23andMe.com/DrJones).
  3. Use your URL to order kits for your patients or distribute your provider URL to patients so that they can order on their own. All kits ordered using your URL will be linked to you as a registered provider and will receive the following benefits:
    1. Free upgrade to priority handling at the lab
    2. Notification emails to let you know when results are ready
    3. Dedicated provider support
  4. Join our 23andMe Healthcare Provider Forum on LinkedIn. You can connect with your peers around the world to share patient cases, ask questions, get recommendations on useful resources and collaborate on best practices for integrating personal genomics into a medical practice.

*One PGS® kit per eligible provider while supplies last. Note that the current analysis available to you includes raw genetic data and ancestry information, but not interpreted health results.

FAQ

What is the 23andMe Healthcare Provider Program and how can I join?

The 23andMe Healthcare Provider Program is designed for healthcare professionals interested in experiencing personal genetics for themselves and integrating it into their practice. We currently offer registered providers a complimentary 23andMe analysis* and a customized URL they can use to order kits for their patients. All PGS® kits ordered using your provider URL will be linked to you as a registered provider and will receive priority handling at the lab. You can register here.

*One PGS® kit per eligible provider while supplies last. Note that the current analysis available to you includes raw genetic data and ancestry information, but not interpreted health results.

What is the 23andMe Healthcare Provider Forum?

The 23andMe Healthcare Provider Forum is an exclusive LinkedIn group available to our registered providers. It is a forum for healthcare professionals interested in discussing topics related to personal genomics and the impact it has on their practices.

What happens after I register?

We will verify your professional credentials as a healthcare provider using the information provided in your registration form. Once you have been verified, we will send your complimentary kit* to the address provided, and email you with the unique provider URL created for you and/or your patients to use. This email will also contain a link to the Healthcare Provider Forum, where you can connect with other registered providers. Once you have your provider URL, you and your patients can start ordering kits.

*One PGS® kit per eligible provider while supplies last. Note that the current analysis available to you includes raw genetic data and ancestry information, but not interpreted health results.

What do you need to verify my identity as a healthcare provider?

Please attach a copy of your medical license and your government-issued photo ID, such as a driver’s license or passport, directly to the registration form. Other documents or methods of verification may be required on an individual basis.

I want to purchase kits in bulk for my office, but I do not know yet who will be using the kits. What information do I include during my order?

You are able to purchase kits in bulk for your office without knowing who will be using the kits. When placing your order, you can personalize your kits using numbers and/or letters rather than names, if you do not know who will be using each kit.

If you are placing group orders for your patients, you should create a list of the personalizations and the barcodes for the kits distributed to each patient. This will allow us to assist you in the event that a kit is sent to the lab unregistered. We will send you a downloadable spreadsheet when your registration is complete to help you keep track of your kits.

Where can I offer 23andMe testing?

You may offer 23andMe to individuals in any of the countries and states we ship to. The complete list is available here.

Providing 23andMe testing to individuals in countries not included on our shipping list is prohibited.

Can you invoice me for kits?

No, all kits will need to be paid for using a credit card through the online store, regardless of how many are purchased, or who places the order. Either you or your patients can access your provider URL and order kits.

If the patient accesses your 23andMe provider URL directly, they can pay for and ship the kit to themselves. If you purchase kits for your practice, you will need to pay when ordering, as we are unable to invoice you for kits.

How will I know when my patient’s analysis is complete?

You will be notified by email when your patient’s results are ready in their account, as long as the order for their kit was placed through your provider URL.

Is my 23andMe user account associated with my provider URL?

No, your 23andMe user account and your provider URL are two different things. Your provider URL is your practice’s personalized store page. This is how we ensure orders are linked to you as a provider, and that you are notified when your patients’ results are ready. You do not need to be signed in to your 23andMe user account in order to place orders through your provider URL.

How do I obtain a copy of my patient’s raw data?

Your patients can download their raw data from within their account, then send it to you via email as an attachment. You can share the following instructions on downloading raw data with your patients:

  1. Click on the profile name in the top right of your 23andMe account page.
  2. In the drop-down menu, select the Browse Raw Data option.
  3. To download your raw data click the Download link in the upper right-hand corner. 23andMe raw data is in the form of a zipped text file. The text file includes your genotype call data (your A's, T's, C's and G's) and can be opened in a text editor, such as WordPad.

I am not a physician (MD/DO); can I still participate in the Healthcare Provider Program?

Yes, we accept a variety of healthcare professional degrees. The following options are available to select on the registration form: Genetic Counselor, Nurse Practitioner, Physician’s Assistant, Oral Surgeon/Dentist, Naturopathic Physician (NMD/ND), Naturopath, Chiropractor, and Pharmacist. If you are not considered to be any of these, simply select Other.

Can multiple providers at the same office use the same provider URL?

Yes, providers may share a single URL if they prefer. Some group offices prefer to have a single URL (meaning all notifications will be sent to a single registered email address), while others prefer to have one URL per provider (meaning each provider will receive notifications for their own patients at their own separate registered email address). If a provider has his or her own patients, it may be advisable to have their own provider URL. This way another provider in your practice won’t receive notifications regarding your patients’ results.

Why is it important to place orders through my provider URL?

If your patient orders a kit outside of your provider URL, you will not be notified when their results are ready. We are able to retroactively associate your patient’s order to you. Please contact provider-support@23andme.com for further assistance.

How long does it take to receive results?

Registered samples associated with a provider account receive prioritized processing at the lab. Total processing time may vary, but will be shorter than the standard processing time stated on our website.

What happens when an unregistered kit is received at the lab?

When an unregistered kit is received at the lab, the email address provided at the time of order will be notified. The email will include the barcode and instructions on how to subsequently register the kit. We have no way of identifying the user of an unregistered kit unless you or the patient has a record of the barcode used. For this reason, it is important that you keep track of your order and keep a log of the barcode number associated with each patient. We will send you a downloadable spreadsheet when your registration is complete to help you keep track of your kits.

If you suspect or know that a kit has been sent unregistered and did not receive an email from the lab, please contact provider-support@23andme.com from the email address associated with the order in question for further assistance.

Can I send my patient’s kits to the lab for them?

Yes, it does not matter who sends the kit back to the lab.

Can I receive a complimentary PGS® kit so I can understand the service prior to having my patients use it?

Yes, registered providers are able to receive a single complimentary kit* in order to experience 23andMe first-hand.

*One PGS® kit per eligible provider while supplies last. Note that the current analysis available to you includes raw genetic data and ancestry information, but not interpreted health results.