Subscription Terms

Effective Date: March 2, 2020

These Subscription Terms govern your use of any of 23andMe’s subscription services. Our Terms of Service more broadly govern your use of all of our Services, including the subscription services, the terms of which are incorporated herein. Please read our Terms of Service carefully—it includes important provisions, including limitations on our liability, an arbitration agreement, and a class action waiver.

All capitalized terms not defined in these Subscription Terms have the respective meanings set forth in our Terms of Service. To the extent any provision of these Subscription Terms conflicts with any provision of our Terms of Service, these Subscription Terms will supersede our Terms of Service to the extent of the conflict only.

Personally identifying information is subject to our Privacy Statement, the terms of which are incorporated herein. Please read our Privacy Statement carefully.

BY PURCHASING OR USING ANY OF OUR SUBSCRIPTION SERVICES, YOU ARE AGREEING TO THESE SUBSCRIPTION TERMS, OUR TERMS OF SERVICE, AND OUR PRIVACY STATEMENT.

  1. 1. Free Trial

    From time to time, we may offer you free trials of our subscription services. Unless you cancel your subscription at the end of your free trial, you will automatically become a paying user for the respective service. The payment method that you provided will automatically be charged the current subscription fee either monthly, quarterly, biannual or annually (depending on your subscription), unless you cancel before the next billing cycle. If you wish to cancel your subscription after the end of your free trial period or at any time during your subscription, you may do so by logging into your account from within your 23andMe Account Settings and following the cancellation instructions at least one day before the next billing cycle.

    UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEE AND ANY TAXES, USING ANY PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

  2. 2. Billing

    1. Plans and Pricing. Fees for subscription services will be stated at the time of your purchase or sign-up, as applicable. We reserve the right to change our subscription plans or adjust pricing for our subscription services in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Subscription Terms, any price changes or changes to your subscription plan will take effect following notice to you and would apply prospectively on your next renewal payment.

    2. Payment Method. To use the subscription services you must provide a current, valid, accepted method of payment, as may be updated from time to time and which may include payment your account with a third party. You authorize 23andMe to charge any payment method associated with your account for payment of your subscription services. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the subscription services until we have successfully charged a valid payment method. For some payment methods, the issuer may charge you certain fees, including processing fees. Check with your payment method service provider for details. 23andMe is not responsible for those fees.

    3. Cancellation; Effect of Cancellation. You can cancel your subscription services at any time from within your 23andMe Account Settings. Upon the earlier of the (i) end of the current subscription period following your cancellation of the subscription services, or (ii) closure of your 23andMe account, you will no longer have access to the subscription services content, including any genetic reports provided as part of the subscription services.

    4. No Refunds. Payments are nonrefundable and there are no refunds or credits for partially used subscription periods. If, however, you cancel your subscription services, you will continue to have access to your subscription services the end of the applicable subscription period.

  3. 3. Termination

    1. Term. These Subscription Terms will continue to apply until terminated by either you or 23andMe as set out in this Section.

    2. Termination. 23andMe may at any time, terminate its legal agreement with you (and in conjunction therewith, your password and account(s)) if: (1) you have breached any provision of these Subscription Terms (or have acted in manner which shows that you do not intend to, or are unable to comply with, the provisions of these Subscription Terms); (2) 23andMe is required to do so by law (for example, where the provision of the subscription services to you is, or becomes, unlawful); (3) 23andMe is transitioning to no longer providing the subscription services to users in the country or state in which you reside or from which you use the subscription services; or (4) the provision of the subscription services to you by 23andMe is, in 23andMe's opinion, no longer commercially viable.

    3. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the subscription services may be referred to appropriate law enforcement authorities. You acknowledge and agree that 23andMe shall not be liable to you or any third party for any termination of your access to the subscription services.

  4. 4. Changes to these Subscription Terms

    23andMe may make changes to these Subscription Terms from time to time. When these changes are made, 23andMe will make a new copy of these Subscription Terms available on its website and any new additional terms will be made available to you from within, or , the affected subscription services. The revised Subscription Terms will be effective on or after the posted date. If 23andMe makes a material change to these Subscription Terms, we will provide you with notice thirty (30) days prior to the effective date of the change by posting a notice on our website or sending a message to the email address associated with your account. Unless you notify us within thirty (30) days from the time you receive notice of the new terms that you do not agree to the terms, you will be deemed to have agreed to the revised Subscription Terms. If any change to these Subscription Terms is unacceptable to you, you may stop using our subscription services and delete your account at any time. You acknowledge and agree that if you use the subscription services after the date on which the Subscription Terms have changed, 23andMe will treat your use as acceptance of the revised Subscription Terms.