Transparency Report

Respect for customer privacy and transparency are core principles that guide 23andMe's approach to responding to legal requests and maintaining customer trust. Unless required to do so by law, we will not release a customer's individual-level Personal Information to any third party without asking for and receiving that customer's explicit consent.

More specifically, we will closely scrutinise all law enforcement and regulatory requests and we will only comply with court orders, subpoenas, search warrants or other requests that we determine are legally valid.

The information we share in our Transparency Report is one of many ways we illustrate our commitment to keeping our customers informed and protecting their privacy.

About the Numbers

The statistics included in our Transparency Report reflect the following:

  • The number of government requests for customer information we have received.
  • The number of customers or accounts specified in requests we have received.
  • The number of instances where data was produced (in whole or in part) without prior, explicit consent by the individual(s) specified in the request.

This report was first published in 2015, was last updated on July 15, 2019 and will continue to be updated on a quarterly basis. The information below reflects the cumulative number of requests received since this report was first published in 2015.

National Security Requests

As of July 15, 2019, 23andMe has not received or been notified of a National Security Letter, an order under the Foreign Intelligence Surveillance Act, or any other classified request for user information pursuant to the national security laws of the United States or any other country.

Law Enforcement Resources

23andMe requires valid legal process to consider producing information about our customers. Law enforcement agencies should read 23andMe's Guide for Law Enforcement document prior to contacting 23andMe.