How We Use Your Information
It takes more than just spit to deliver our Services to you, and we want to be transparent in how your information is used by 23andMe. Here’s a quick rundown of how we:
Develop, operate, improve, provide, maintain and safeguard our Services
We use your information to power and deliver the Services to you. These activities may include, among other things, opening your account, enabling purchases, processing payments, preventing fraud, and enabling and enhancing your use of our website and mobile application(s).
Analyze and measure trends and usage of the Services
Good science means lots of testing, measuring, and improvement to deliver the most up-to-date and accurate data. This means we’re constantly working on improvements to our Services. We also use information about how you use and interact with our reports, features and other elements on our Services to perform these research and development activities. For example, this can include activities like data analysis to develop new or improve existing products and services, and performing quality control activities.
Communicate with you
We like to stay in touch with our customers. We use your information to respond to messages you send us, such as Customer Care questions, or to share information about our Services or other offers or information we think may be relevant to you, like policy changes, or security updates.
Ask for feedback
We value your feedback and may send you surveys, polls, or requests for testimonials, which we use to improve and optimize our Services. It’s up to you if you want to provide us with your feedback.
Personalize, contextualize and market our Services to you
Conduct 23andMe Research, if you choose to participate
Participating in 23andMe Research is entirely optional. If you agree to participate in 23andMe Research, you agree to let 23andMe researchers use your de-identified Genetic and Self-Reported Information to study a wide variety of research topics. You will also have the opportunity to participate in research in different ways. For example, you may decide to opt in to the Individual Level Data Sharing Consent, which means that 23andMe may share de-identified individual-level Genetic Information and Self-Reported Information with select third party research collaborators for research purposes. Further, additional study specific consent may authorize other types of data sharing, like microbiome data. You can always visit your account settings to view your consent history and make changes. Additionally, you can also see how you personally have contributed to 23andMe research publications.
Secure our Services
We take security and the trust you place in us seriously. We implement physical, technical and administrative measures to prevent unauthorized access or disclosure of your information. To make these features work, we use your information, like when we email you in connection with two-factor authentication, or when we authenticate a URL or link on our website to ensure it’s safe.
Enforce our Terms of Service
We believe everyone deserves a safe place to discover and understand their DNA, which means we need to keep our platform a safe place for all. We use information to monitor, detect, prevent, investigate and mitigate any suspected or actual fraud, prohibited or illegal behaviors on our Services, to combat spam, and other behaviors or actions that break the promises we outline in our Terms of Service.
Comply with our legal, licensing, and regulatory obligations
We may use your information to comply with applicable legal, licensing and regulatory obligations. For example, we may use your information to investigate if unlawful content was posted on our website, or if we need to defend ourselves against legal claims. If legally required, we may also need to share your information to comply with a legal request; for more information, please see our Transparency Report. As stated in our Transparency Report, we use all legal measures to resist any and all requests in order to protect the privacy of our customers.