23andMe HomeLemonaid Health Home
Skip to main content
  • 23andMe Home
  • Shop by service

    • Ancestry Service

      The most comprehensive ancestry breakdown on the market.

      Learn more about Ancestry Service
    • Health +plus Ancestry Service

      Everything in Ancestry Service, plus a more complete picture of your health with insights from your genetic data.

      Learn more about Health +plus Ancestry Service
    • 23andMeplus
      Premium™

      Everything in Health +plus Ancestry, plus access to new premium reports and features throughout the year.

      Learn more about 23andMeplus
      Premium™
    • 23andMeplus
      Total Health™

      Everything in 23andMe+plus Premium, plus exome sequencing, biannual blood testing and genetics-informed clinical care.

      Learn more about 23andMeplus
      Total Health™
    Compare our services

    Shop by interest

    • Heart Health
    • Alzheimer's Disease
    • Diabetes
    • Cancer
    • Mental Health
  • Total Health
  • Privacy
  • Sign in
  • Register kit
  • Help
  • Shop
23andMe Home
Shop
  • Shop by service

    • Ancestry Service

      The most comprehensive ancestry breakdown on the market.

    • Health +plus Ancestry Service

      Everything in Ancestry Service, plus a more complete picture of your health with insights from your genetic data.

    • 23andMeplus
      Premium™

      Everything in Health +plus Ancestry, plus access to new premium reports and features throughout the year.

    Shop by interest

    • Heart Health
    • Alzheimer's Disease
    • Diabetes
    • Cancer
    • Mental Health
    Compare our services
  • Total Health
  • Privacy
  • Sign in
  • Register kit
  • Help
23andMe Home
Shop
Full Privacy Statement

What you should know about privacy at 23andMe

At 23andMe, Privacy is in our DNA.

This Privacy Statement applies to all websites owned and operated by 23andMe, Inc., including www.23andme.com, and any other websites, pages, features, or content we own or operate, and to your use of the 23andMe mobile app and any related Services. Should you choose to receive Telehealth Services coordinated through 23andMe, with clinical services provided through licensed healthcare providers, there is a separate Medical Record Privacy Notice that describes how your medical information is used, disclosed, and maintained.

To keep things simple, we use the same terms here as in our Terms of Service. We’ll let you know in this Privacy Statement if we have a new or different definition for a term. You should read our entire Privacy Statement, but if you only have a few minutes you can take a look at this privacy summary.

Once you submit your sample...

Here are the privacy choices you have along the way

Account
deletion

You can delete your 23andMe account any time. If you do, we will automatically opt you out of Research and discard your sample. Keep in mind this process cannot be cancelled or reversed.

2-Factor
Authentication

You create your online account and password. Your account is protected with 2-factor authentication.

Storing your
sample

You can choose to have your sample stored. If not, no problem. It will be securely destroyed after the laboratory completes its work. Note that a discard choice cannot be reversed.

Sharing
features

You decide whether you want to participate in our sharing features, like DNA Relatives and Your Connections.

Participate in
Research

If you choose to participate in research, your deidentified data will be pooled with data from other participants. You can opt out at any time.

Account
deletion

You can delete your 23andMe account any time. If you do, we will automatically opt you out of Research and discard your sample. Keep in mind this process cannot be cancelled or reversed.

2-Factor
Authentication

You create your online account and password. Your account is protected with 2-factor authentication.

Storing your
sample

You can choose to have your sample stored. If not, no problem. It will be securely destroyed after the laboratory completes its work. Note that a discard choice cannot be reversed.

Sharing
features

You decide whether you want to participate in our sharing features, like DNA Relatives and Your Connections.

Participate in
Research

If you choose to participate in research, your deidentified data will be pooled with data from other participants. You can opt out at any time.

Account
deletion

You can delete your 23andMe account any time. If you do, we will automatically opt you out of Research and discard your sample. Keep in mind this process cannot be cancelled or reversed.

Quick links

US Privacy
How we use information
Cookie Policy
EEA, UK and Switzerland Privacy Notice
Transparency Report
Full Privacy Statement

Contact

If you have questions about this Privacy Statement, or have a complaint or inquiry, please email 23andMe's Privacy Administrator at privacy@23andme.com, call us at 1.800.239.5230, or send a letter to:

Privacy Administrator
23andMe, Inc.
870 Market Street, Room 415
San Francisco, CA 94102

Last Updated: March 14, 2025.
Read the previous version

Footer

23andMe Home

Services

  • Health +plus Ancestry
  • Ancestry Service
  • 23andMe+plus Premium
  • Gifts
  • Merchandise

Company

  • Investors
  • Media Center
  • Blog
  • Careers
  • Refer a Friend
  • Return & Refund Policy
  • Customer Care
  • FSA/HSA Eligibility
  • Site Map

Learn

  • About Us
  • How it Works
  • Science
  • Privacy
  • Research
  • Stories
  • Surname Discovery
  • Diversity, Equity & Inclusion
  • Genetics Learning Hub
  • DNA & Personalized Healthcare

Legal

  • Bar Date Notice
  • Important Test Info
  • Terms of Service
  • Privacy Statement
  • Data Protection
  • Family Considerations
  • Research Consent
  • Individual Data Consent
  • Biobanking Consent
  • Cookie Policy
  • Cookie Choices
  • Patent Information
  • Report a Security Issue
  • Consumer Health Data Privacy Policy

Partner With Us

  • Healthcare Professionals
  • Scientists
  • Business Development

Download App

  • Download on the Apple App Store
  • Download on Google Play
For Information about the Deadline to File a Proof of Claim See Here

Connect

  • Facebook
  • YouTube
  • Instagram
  • Twitter
  • LinkedIn
  • TikTok
© 2025 23andMe, Inc. All rights reserved.